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At Intlbilliards.com, we want you to be happy with your purchase. We realize that
when shopping on the internet the product you purchase may not be what you expect.
We accept returns on all of our products within 30 days of the date you receive
it. Just simply contact our returns department at info@Intlbilliards.com and they will issue an RMA number to
you for your return or exchange. All you are responsible for is the shipping cost
to return the product to us.
We cannot accept returns if the product has been opened or used.
Do not destroy or discard shipping box or packing material until you are certain
your merchandise is correct and undamaged.
Although International Billiards packs each order securely and carefully, we cannot
guarantee that the carrier will be as conscientious. Occasionally, merchandise is
damaged during transport. Please inspect all boxes carefully before signing for
them. If you sign for a package as received in good condition, the freight company
will not accept responsibility. If your shipment arrives and appears damaged, most
carriers will allow you to sign as “box damaged, subject to inspection”.
Often times, the box may be damaged, but the product is fine.
Hidden damage must be reported within 48 hours, excluding Sunday. Please call us
immediately as well as take and email pictures of damage to sales@intlbilliards.com. Because hidden damage is so rare, it
will be resolved on a case by case basis.
All information received by Intlbilliards.com will be kept confidential and secure.
Online credit card processing is done through Paypal ordering systems. Your information
will never be shared with anyone outside of the Intlbilliards.com company, and your
information will never be or used for purposes other than processing orders.
We charge shipping and handling by weight of the products and the distance that
they will be traveling in the United States. We ship using USPS and UPS. The shipping
cost will be added to your order total in the secure shopping cart.
Orders take around 3-5 business days for delivery. They may take up to 12 business
days for delivery. This is the case regardless of which shipping method you have
chosen. Some orders can be further delayed because some products come from an outside
source i.e. out of town, out of state, or out of the country! If your order has
been over two weeks please call 713-869-3237 or email us at info@Intlbilliards.com
International Billiards reserves the right to cancel orders in instances where price,
availability, freight rate, or other situations which are out of our control cause
loss of profit. Every reasonable effort will be made to satisfy each customer before
an order is cancelled. International Billiards will refund full amount tendered
at the time of cancellation. No other claims are implied or allowed.
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